FAQs

HOW TO PLACE AN ORDER?
After you've added all your items to your Cart, simply click the “Check Out” button on the Shopping Bag page, and we'll guide you through a smooth and secure checkout process.

WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, and bank transfers (via PayPal).

HOW SAFE IS MY PERSONAL INFORMATION?
Your privacy and security are our top priority. Our website uses Secure Sockets Layer (SSL) encryption to protect all personal information transmitted during checkout. For more details on how we safeguard and utilize your information, please refer to our Privacy Policy.

HOW DOES SHIPPING WORK?
We collaborate with global merchants and artisans to offer you the best prices and unique products. As a result, your order may be shipped from various countries such as Germany, the USA, Thailand, Tibet, China, India, and others.
Please note that since we ship directly from our partners in these countries, delivery may take between 6-20 days. Don't worry if your order doesn’t arrive immediately—it’s on its way!
We also offer international shipping options. For more details, visit our shipping page.

CAN I CANCEL AN ORDER?
Yes, you can cancel your order within 24 hours of placing it. Simply send us an email within 24 hours and let us know why you'd like to cancel. Refunds will be processed within 24-48 hours, and the funds will appear in your account shortly thereafter.